SEMINAR 4 – AdvanceGuard™ FRONTLINE HARMS AND RISK REDUCTION
Are your frontline employees empowered? Are they engaged in safeguarding your organization against attacks with fraudulently acquired, stolen, forged and shared ID and other documents attesting to the declarations and statements people make? Can they get the information you need in a work safe environment? Do they get all the information needed to make sound judgements about qualifications, entitlement to privileges, benefits ,or services? Are they able to set personal feelings aside to remain focused on their job? Do they have confidence in their skills and abilities when making decisions to escalate concerns for more in-depth review? Are your frontline supervisors tuned-in to the key role they play in sustaining an environment which reduces justifications when people are tempted to do bad things?
In this seminar The ATRiM Group provides a wealth of behavioral and crime prevention science information to help organizations to accurately assess the risks and effectiveness of current efforts to prevent point-of-contact attacks from false personation, ID fraud and other documents attesting to the declarations and statements people make. Participants are also introduced to the science exposing environmental triggers contributing to frontline occupational fraud, corruption, workplace sabotage, and the extreme workplace violence.
In this one day overview, participants learn:
The role emotions play in affecting perception, behavior, judgements and complex decision making
The role of 2nd Generation Crime Prevention through Environmental Design in reducing crime threats
To layer point-of-contact security to avoid a single point-of-failure from ID and other document based attacks
Security screening cognitive vulnerabilities, including ‘rote amnesia’© and confirmation bias
How to improve recognition of patterns of Red Flag outlier behavior, and across diverse cultural groups
The affect of mood on perception
A method that focuses on the interviewee’s reality whether to be truthful or deceptive
An information gathering plan which assures the flow of information to the interviewer from the interviewee , and in a way reliability can be assessed
How frontline employees can get more details when an interviewee is resisting, and in a way that keeps them safe.
To give an interviewee a chance to tell the truth when concerns surface
Seamless escalation of frontline concerns to inquiries officers and investigators for more in-depth review in a way that is respectful and dignifying